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My amount was debited, but the transaction shows as failed. When will I get a refund?

If your transaction fails after the money has been debited from your bank account, the refund process typically takes 5-7 business days. The amount will be credited back to the same bank account from which the payment was made.

What you can do:

Check Your Bank Statement – Look for any refund transactions within 5-7 business days.
Verify Payment Status – Navigate to the "All Orders" section in your Torus account to check the latest status of your transaction.
Wait for Automatic Refund – The refund is processed automatically, and no action is required.
Contact Support – If the refund is not received within 7 business days, reach out to Torus customer support with your transaction details for further assistance.

Last updated: 5 Months Ago

178Views

My amount was debited, but the transaction shows as failed. When will I get a refund?

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