Urban Company Ltd, the leading home services and solutions platform, announced its financial results for the second quarter of FY26 on November 1st, 2025, reflecting robust growth across key business segments. The company reported a 37% year-on-year (YoY) increase in revenue from operations, reaching ₹380 crore, driven by strong demand across India, international markets, and its smart home products vertical, Native.
However, the company’s consolidated net loss widened to ₹59 crore for the quarter, compared with ₹2 crore in the same period last year. The decline was attributed to upfront investments in its new vertical, Insta Help, which focuses on daily housekeeping and cleaning services.
Financial Performance Overview
Urban Company’s total expenses rose to ₹462 crore during the quarter, primarily due to higher spending on partner training, onboarding, and customer acquisition to expand Insta Help. Consequently, adjusted EBITDA turned negative at ₹35 crore, compared with a profit of ₹21 crore in Q1 FY26.
Excluding the impact of Insta Help, the company’s operations delivered an adjusted EBITDA profit of ₹10 crore, representing 0.9% of Net Transaction Value (NTV). This demonstrates that the core business remains profitable and operationally sound.
Segment-Wise Performance
India Consumer Services (Excluding Insta Help)
Urban Company’s India Consumer Services segment (excluding Insta Help) continued its steady growth trajectory. The segment’s NTV rose 19% YoY to ₹762 crore, supported by new user acquisition, consistent customer retention, and strong traction across beauty, cleaning, and repair services.
Revenue from operations increased 24% YoY to ₹262 crore, while adjusted EBITDA stood at ₹18 crore, or 2.4% of NTV. The year-on-year decline in margin from 3.1% was due to increased investments in training, faster fulfilment, and customer support aimed at strengthening long-term operational capabilities.
Native (Smart Home Products)
The Native vertical recorded an impressive 179% YoY surge in revenue, reaching ₹75 crore, driven by strong performance in water purifiers and electronic door locks. Net Transaction Value for the segment climbed 164% YoY to ₹97 crore.
Adjusted EBITDA loss improved to ₹9 crore, compared to a loss of 30.1% of NTV in the same quarter last year, marking a substantial improvement in cost efficiency.
International Operations
Urban Company’s international business continued its upward trajectory, reporting a 73% YoY increase in NTV to ₹160 crore, led by strong performance in the UAE and Singapore markets. Revenue from operations rose 66% YoY to ₹41 crore, with adjusted EBITDA breakeven achieved across both regions.
The company also announced the formation of a new wholly owned subsidiary in the UAE through its Singapore-based arm, Urban Home Experts Pte Ltd, with an initial investment of ₹3 crore. This new entity will focus on selling products to aggregators and third-party service providers operating within the Urban Company ecosystem.
Focus on Insta Help: Building for the Future
Launched earlier this year, Insta Help is Urban Company’s new high-frequency vertical designed to provide daily cleaning and housekeeping services. The platform completed over 468,000 orders by October 2025, demonstrating strong consumer adoption and repeat usage despite limited geographical reach.
The company reported a ₹44 crore loss from Insta Help during the quarter, reflecting early-phase investments in supply onboarding, training, and service network expansion. Urban Company expects adjusted EBITDA losses to continue in the short term as it invests meaningfully in this segment.
Strong Cash Position and Strategic Outlook
Urban Company closed the quarter with ₹2,136 crore in cash and equivalents, strengthening its ability to fund expansion and innovation. The company also announced the voluntary winding up of its Saudi Arabian step-down subsidiary, Urban Company Arabia for Information Technologies, following the transfer of its operations to a new joint venture earlier this year.
Co-founder and CEO Abhiraj Singh Bhal emphasised the company’s commitment to long-term value creation:
“We will continue to make choices that serve our customers’ long-term interests, even at the cost of near-term profitability. Our goal is to build a platform that maximises sustainable, long-term cash flows.”
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Conclusion
Urban Company’s Q2 FY26 results highlight its strong revenue growth, operational resilience, and focus on sustainable expansion. While near-term losses reflect upfront investments in new verticals like Insta Help, the company’s core India and international operations continue to deliver consistent profitability.
With a solid cash position, expanding service portfolio, and growing global footprint, Urban Company is well-positioned to strengthen its leadership in the home services and smart solutions space.
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