Devyani International Ltd Share Price

Q: What is the share price of Devyani International Ltd today?

Devyani International Ltd share price as on 5 Dec 2025 is ₹135.44

Quick Service Restaurant

NSE: DEVYANI Small Cap ISIN: INE872J01023

As on 06 December 2025 at 02:46 IST

₹135.44

-3.48

(-2.51%)

Sell Buy

Devyani International Q1 FY26 Results:

Profit for the period declined 87.8% to ₹3.7 crores in Q1 FY26, from ₹30.1 crores in Q1 FY25. Total income for the quarter increased 11.3% year-on-year to ₹1,370.5 crores, from ₹1,231.8 crores.

About Devyani International Ltd

Devyani International Ltd. (DIL) is India's leading operator of quick-service restaurants (QSRs). The company manages and operates a diverse portfolio of well-known global and in-house brands. It operates in the food and beverages sector. The company was founded in 1991, making it decades old. Its headquarters are located in New Delhi, India. DIL’s primary products and services revolve around its restaurant operations. It is the largest franchisee for Yum Brands in India, operating numerous KFC and Pizza Hut outlets. Additionally, it is the sole franchise for Costa Coffee in India. +

Over 1 Month

-12.78%

Over 6 Months

-17.47%

Over 1 Year

-15.55%

Over 3 Years

-27.44%

Devyani International Ltd Summary

Close ₹138.92

Open ₹137.60

High ₹141.14

Low ₹134.22

Volume 26,39,519

Net Turnover (in Cr) ₹36.19

52Wk High ₹209.75

52Wk Low ₹132.03

52Wk High / Low

132.03

209.75

Devyani International Ltd Fundamentals

Key Financial Data

Market Cap (in Cr) ₹17,127.06

EPS (TTM) -

Book Value (BV) 12.40

Div. Yield -

P/E (TTM) -992.14

Price/Book Value 11.20

Delivery % 39.01 %

Face Value 1

Key Ratios

PE Ratio 744.75

PB Ratio 16.28

EV to Sales 6.07

PEG Ratio -1.49

ROA 0.68

ROE 1.87

Debt-Equity 2.05

Net Profit Margin 0.71

Operating Profit Margin 20.16

Devyani International Ltd Financials

Consolidated

Standalone

Yearly

Quarterly

Profit and Loss

Particulars (in ₹ Cr.)	FY 2025	FY 2024	FY 2023	FY 2022	FY 2021
Total Revenue	4,988.04	3,588.67	3,030.31	2,100.13	1,198.89
Total Expenses	4,974.93	3,571	2,768.34	1,959.89	1,338.17
Profit Before Tax	12.79	3.68	241.93	123.14	-82.39
Profit After Tax	-6.90	-9.65	262.51	155.12	-81.32
Operating Profit After Depreciation	277.94	204.60	409.44	267.24	13.53

Balance Sheet

Particulars (in ₹ Cr.)	FY 2025	FY 2024	FY 2023	FY 2022	FY 2021
Fixed Assets	4,596.40	4,189.68	2,391.40	1,720.44	1,346.66
Total Non Current Assets	4,864.81	4,446.33	2,675.56	1,926.40	1,503.88
Total Current Assets	473.76	486.12	309.87	336.13	164.53
Total Assets	5,338.57	4,932.45	2,985.43	2,262.53	1,668.41
Total Shareholder's Fund	1,094.41	1,055.76	970.35	686.30	113.77

Cash Flow

Particulars (in ₹ Cr.)	FY 2025	FY 2024	FY 2023	FY 2022	FY 2021
Net Cash From Operating Activities	900.22	766.37	637	450.59	239.56
Net Cash Used In Investing Activities	-461.14	-1,550.58	-349.16	-374.75	-354.80
Net Cash Used In Financing Activities	-425.35	889.27	-282.70	-58.35	141.98

Profit and Loss

Particulars (in ₹ Cr.)	FY 2025	FY 2024	FY 2023	FY 2022	FY 2021
Total Revenue	3,399.22	3,153.68	2,808.44	1,869.61	1,047.62
Total Expenses	3,372.18	3,030.17	2,575.60	1,755.99	1,163.40
Profit Before Tax	27.03	7.51	232.84	112.31	-70.03
Profit After Tax	23.72	-6.34	260.18	153.38	-70.03
Operating Profit After Depreciation	248.44	295.56	368.21	219.49	10.76

Balance Sheet

Particulars (in ₹ Cr.)	FY 2025	FY 2024	FY 2023	FY 2022	FY 2021
Fixed Assets	3,042.61	2,747.65	2,232.29	1,516.61	1,163.19
Total Non Current Assets	3,680.53	3,382.30	2,624.45	1,864.34	1,438.89
Total Current Assets	283.76	260.35	278.07	303.27	158.53
Total Assets	3,964.30	3,642.64	2,902.51	2,167.61	1,597.42
Total Shareholder's Fund	1,103.97	1,088.60	1,084.75	893.12	299.10

Cash Flow

Particulars (in ₹ Cr.)	FY 2025	FY 2024	FY 2023	FY 2022	FY 2021
Net Cash From Operating Activities	662.48	586.63	594.75	385.17	158.09
Net Cash Used In Investing Activities	-322.92	-737.49	-305.34	-363.47	-302.30
Net Cash Used In Financing Activities	-327.09	109.16	-279.07	-9.89	170.09

Particulars (in ₹ Cr.)	2025-09	2025-06	2025-03	2024-12	2024-09
Total Revenue	1,376.75	1,356.97	1,212.59	1,294.40	1,222.16
Total Expenses	1,187.02	1,151.27	1,026.81	1,081.20	1,026.46
Profit Before Tax	-29.16	2.75	-22.34	8.51	-3.91
Profit After Tax	-23.95	2.23	-16.76	-7.65	-4.92
Operating Profit after Depreciation	194.86	219.21	198.97	222.25	200.54

Particulars (in ₹ Cr.)	2025-09	2025-06	2025-03	2024-12	2024-09
Total Revenue	870.61	916.89	801.23	872.59	835.64
Total Expenses	739.16	765.86	664.19	726.21	689.31
Profit Before Tax	-20.05	7.20	-15.61	-0.30	3.31
Profit After Tax	-14.33	6.21	-13.26	4.31	1.02
Operating Profit after Depreciation	140.47	167.24	151.53	160.29	156.50

Devyani International Ltd Technicals

Support and Resistance

S3 S2 S1 Pivot R1 R2 R3

S1 135.05

S2 131.17

S3 128.13

Pivot 138.09

R1 141.97

R2 145.01

R3 148.89

Moving Average

20 SMA 140.84

50 SMA 155.96

100 SMA 163.79

200 SMA 165.58

Devyani International Ltd Corporate Actions

No available data

AGM Date: 28 Jun 2022

AGM 28.06.2022 The Board of Directors at their meeting held today (started at 11:00 A.M. and concluded at 11:45 A.M.) inter-alia considered and approved the following: (vi) To convene 31st Annual General Meeting ('AGM') of the Company on Tuesday, June 28, 2022, through Video Conferencing / Other Audio Video Means ('VC/ OAVM') facility, without the physical presence of the Members at a common venue. (vii) Register of Members and Share Transfer Books of the Company shall be closed from Tuesday, June 21, 2022 to Tuesday, June 28, 2022 (both days inclusive) for the purpose of 31st AGM of the Company. Pursuant to Regulation 30, Part A of Schedule III of the SEBI (Listing Obligations and Disclosure Requirements) Regulations, 2015, please find enclosed herewith brief proceedings of the 31st Annual General Meeting ('AGM') of the Company held today i.e. Tuesday, June 28, 2022 at 11:00 A.M. (IST) and concluded at 11:55 A.M. (IST) through Webex facility provided by National Securities Depository Limited ('NSDL') as Annexure -I. (As Per BSE Announcement Dated on 28.06.2022) Pursuant to Regulation 30, Part A of Schedule III of the SEBI (Listing Obligations and Disclosure Requirements) Regulations, 2015, please find enclosed herewith brief proceedings of the 31st Annual General Meeting ('AGM') of the Company held today i.e. Tuesday, June 28, 2022 at 11:00 A.M. (IST) and concluded at 11:55 A.M. (IST) through Webex facility provided by National Securities Depository Limited ('NSDL') as Annexure -I. (As Per BSE Announcement Dated on 28.06.2022) In continuation to our letter dated June 28, 2022, please find enclosed the following: a) Voting Results of Remote e-voting and E-voting during the 31st Annual General Meeting of the Company held on Tuesday, June 28, 2022 pursuant to Regulation 44(3) of the SEBI (Listing Obligations and Disclosure Requirements) Regulations, 2015; and b) Report of the Scrutinizer dated June 29, 2022 pursuant to Section 108 of the Companies Act, 2013 and Rule 20 of the Companies (Management and Administration), Rules, 2014. The same are also being uploaded on website of the Company at www.dil-rjcorp.com and on website of National Securities Depository Limited www.evoting.nsdl.com. (As per BSE Announcement Dated on 29/06/2022) Devyani International Ltd has informed BSE regarding the details of Voting results of AGM, under Regulation 44(3) of SEBI (LODR) Regulations, 2015. (As Per BSE Announcement dated on 30.06.2022)

AGM Date: 03 Jul 2023

A) The Board of Directors at its meeting held today i.e. May 17, 2023 (started at 11:00 A.M. and concluded at 11:45 A.M.) inter-alia considered and approved the following: (iv) To convene 32nd AGM on Monday, July 3, 2023 through VC/ OAVM facility (v) Register of Members & Share Transfer Books shall be closed from June 26, 2023 to July 3, 2023 for purpose of 32nd AGM Pursuant to the provisions of Section 108 of the Companies Act, 2013 read with Rule 20 of the Companies (Management and Administration) Rules, 2014, as amended and Regulations 44 and 47 of the SEBI (Listing Obligations and Disclosure Requirements) Regulations, 2015 read with General Circular Nos. 14/2020, 17/2020, 20/2020, 02/2021, 21/2021 and 10/2022 dated April 8, 2020, April 13, 2020, May 5, 2020, January 13, 2021, December 14, 2021 and December 28, 2022, respectively, issued by the Ministry of Corporate Affairs, copies of the newspaper advertisement published in newspapers, 'The Financial Express' (English) and 'Jansatta' (Hindi) on June 11, 2023, regarding Notice of 32nd AGM of the Company scheduled to be held on Monday, July 3, 2023 at 11:00 A.M. (IST) through Video Conferencing/ Other Audio Visual Means facility, Book Closure and E-voting information, are enclosed. You are requested to kindly take the same on record. (As Per BSE Announcement dated on 11.06.2023) Proceedings of AGM held on Monday, July 3, 2023 at 11:00 A.M. Please find enclosed the following: 1. Copy of Scrutinizer Report; and 2. Voting Results pursuant to Regulation 44(3) of SEBI LODR Regulations, 2015. (As per BSE Announcement Dated on 03/07/2023)

AGM Date: 05 Jul 2024

AGM 05/07/2024 Intimation of Book Closure for the purpose of Annual General Meeting (As Per BSE Announcement Dated on 14.05.2024) Notice of 33rd Annual General Meeting and Annual Report of FY 2023-24 (As Per BSE Announcement Dated on 12.06.2024) Brief Proceedings of 33rd AGM of the Company Voting Results and Scrutinizer Report of the 33rd AGM of the Company (As per BSE Announcement Dated on 05/07/2024)

AGM Date: 28 Jul 2025

Outcome of Board Meeting-Annual General Meeting To convene 34th AGM of the Company on Monday, July 28, 2025, through Video Conferencing/ Other Audio Video Means ('VC/ OAVM') facility, without the physical presence of the Members at a common venue. Proceedings of the 34th AGM of the Company (As Per BSE Announcement Dated on: 28.07.2025)

EGM Date: 16 Dec 2022

EGM 16/12/2022 In continuation to our communication dated November 3, 2022, and pursuant to Regulation 30 of the SEBI (LODR) Regulations, 2015, please find enclosed the Notice of the 1st Extraordinary General Meeting of the Company for the Financial Year 2022-23 ('EGM'), scheduled to be held on Friday, December 16, 2022 at 02:00 P.M. (IST) through VC/OAVM facility, in compliance with the applicable provisions of the Companies Act, 2013 and Rules framed thereunder and the SEBI (LODR) Regulations 2015, read with applicable Circulars issued by the MCA and the SEBI ('Circulars'). It is further informed that the Company has today i.e. November 11, 2022, completed the dispatch of the Notice of EGM through e-mail, to all its shareholders, holding equity shares of the Company as on November 4, 2022, whose e-mail IDs are registered with the Company/Depositories, in compliance with aforementioned Circulars. A copy of the Notice of the EGM is also available on the website of the Company at www.dil-rjcorp.com. Pursuant to the provisions of Section 108 of the Companies Act, 2013, read with Rule 20 of the Companies (Management and Administration) Rules, 2014 (as amended), Regulations 44 and 47 of the SEBI (Listing Obligations and Disclosure Requirements) Regulations, 2015, read with applicable Circulars issued by the Ministry of Corporate Affairs and the Securities and Exchange Board of India ('Circulars'), and in furtherance to our intimation dated November 11, 2022, please find enclosed herewith, copies of the Newspaper Advertisement published in 'Business Standard' newspaper, English and Hindi editions, on November 15, 2022, regarding Notice of EGM and other E-voting related information, in relation to the EGM of the Company, scheduled to be held on Friday, December 16, 2022, through Video Conferencing/Other Audio Visual Means facility. The copies of the aforesaid newspaper advertisement are also available on the website of the Company at www.dil-rjcorp.com. (As Per BSE Announcement Dated on 16/11/2022) Pursuant to Regulation 30 and 44 of the SEBI (Listing Obligations and Disclosure Requirements) Regulations, 2015, and in continuation of our earlier communication dated November 11, 2022, we wish to inform that Members of the Company, at their Extraordinary General Meeting ('EGM') held today i.e. Friday, December 16, 2022, approved the agenda item as per Notice of EGM dated November 3, 2022, with requisite majority. In this regard, the following documents are enclosed: a) Brief proceedings of the EGM of the Company held today i.e. Friday, December 16, 2022. b) Voting Results of Remote e-voting and E-voting during the EGM of the Company; and c) Consolidated Scrutinizer's Report dated December 16, 2022. The same are also being uploaded on website of the Company at www.dil-rjcorp.com and on website of National Securities Depository Limited at www.evoting.nsdl.com. (As Per BSE Announcement Dated on 16/12/2022)

EGM Date: 29 Dec 2022

COM 29/12/2022 This is to inform that by Orders dated November 11, 2022 and November 18, 2022, the Hon'ble NCLT, New Delhi, has directed convening meeting of the Equity Shareholders of the Company on Thursday, December 29, 2022, to consider and approve the Scheme of Amalgamation for merger of Devyani Airport Services (Mumbai) Private Limited and Devyani Food Street Private Limited (both wholly-owned subsidiaries) with Devyani International Limited. For Notice of the aforesaid meeting and other details please refer the attachment. The copy of the said Notice of NCLT convened meeting of the Equity Shareholders is also available on the website of the Company at www.dil-rjcorp.com (As Per BSE Announcement Dated on 25.11.2022) Pursuant to Regulations 30 and 44 of the SEBI (Listing Obligations and Disclosure Requirements) Regulations, 2015, we wish to inform you that pursuant to the Orders of the Hon'ble National Company Law Tribunal, New Delhi, the Equity Shareholders of the Company, at their meeting held through Video Conferencing on Thursday, December 29, 2022, have approved the proposed Scheme of Amalgamation with requisite majority, and in this regard, the following documents are enclosed: a) Brief Proceedings of the Meeting of Equity Shareholders of the Company; b) Voting Results of Remote E-voting and E-voting during the Meeting of Equity Shareholders of the Company; and c) Consolidated Report of the Scrutinizer dated December 29, 2022. The same are also being uploaded on website of the Company at www.dil-rjcorp.com and on the website of National Securities Depository Limited at www.evoting.nsdl.com. Pursuant to Regulation 30 of the SEBI (Listing Obligations and Disclosure Requirements) Regulations, 2015, we wish to inform you that pursuant to the Orders of the Hon'ble National Company Law Tribunal, New Delhi, the Unsecured Creditors of the Company, at their meeting held through Video Conferencing on Thursday, December 29, 2022, have approved the proposed Scheme of Amalgamation with requisite majority, and in this regard, the following documents are enclosed: a) Brief Proceedings of the Meeting of Unsecured Creditors of the Company; and b) Consolidated Report of the Scrutinizer dated December 29, 2022. The same are also being uploaded on website of the Company at www.dil-rjcorp.com and on the website of National Securities Depository Limited at www.evoting.nsdl.com. (As per BSE Announcement Dated on 29/12/2022)

EGM Date: 11 Jan 2024

The Company through its subsidiary in Dubai i.e. Devyani International DMCC has entered into Share Purchase Agreement and Shareholders Agreement and other transaction documents to acquire equity stakes in Restaurants Development Co., Ltd. and its holding companies, subject to regulatory and other approvals, if any. Further, Devyani International DMCC has also entered into Investment Agreement with the Company and Camas Investments Pte. Ltd., an affiliate of Temasek Holdings (Private) Limited. Outcome/Proceedings of the EGM of the Company Consolidated Scrutinizer''s Report Outcome/Proceedings of EGM and Consolidated Scrutinizer''s Report (As per BSE Announcement Dated on 11/01/2024)

EGM Date: 17 May 2025

Convening an Extra-ordinary General Meeting of the Company on Saturday, May 17, 2025 at 11:00 A.M., through Video Conferencing/ Other Audio Visual Means, without the physical presence of the Members at a common venue, for seeking necessary approval of the shareholders for Preferential Issue. The notice of the said EGM shall be submitted to the Stock Exchanges in due course in compliance with the provisions of the SEBI (Listing Obligations and Disclosure Requirements) Regulations, 2015 Notice of Extraordinary General Meeting of the Company (As per BSE Announcement Dated on 25/04/2025) Outcome/Proceedings of the EGM of the Company (As Per BSE Announcement dated on 17.05.2025)

Devyani International Ltd Peer Comparison

Company	Price	Market Cap (in Cr)
Jubilant Foodworks Ltd	₹590.60	₹38,970.46
Travel Food Services Ltd	₹1,323.10	₹17,422.51
Westlife Foodworld Ltd	₹574.10	₹8,952.30
Sapphire Foods India Ltd	₹254.50	₹8,179.19
Restaurant Brands Asia Ltd	₹62.57	₹3,644.39

Devyani International Ltd Top Mutal Funds Invested

Fund Name	AUM
Kotak Small Cap Fund	1.15%
Nippon India Flexi Cap Fund	1.01%
HSBC Small Cap Fund	0.94%
Sundaram Mid Cap Fund	0.85%
Invesco India Contra Fund	0.76%

Devyani International Ltd News

Devyani International appoints senior management personnel

At board meeting held on 06 November 2025

06 Nov 2025, 02:48 pm

Devyani International Q2 loss widens to Rs 24 crore; revenue up 13% on network expansion

Devyani International (DIL) reported a mixed Q2 FY26 performance, with net loss widening to Rs 23.95 crore from Rs 4.92 crore in Q2 FY25, despite revenue growth driven by network expansion and steady demand.

06 Nov 2025, 01:22 pm

Devyani International to hold board meeting

On 6 November 2025

31 Oct 2025, 10:16 am

Devyani International allots 9.35 lakh equity shares under ESOP

25 Sep 2025, 09:30 pm

Devyani Intl gains after reporting turnaround Q1 PAT on QoQ basis

Devyani International (DIL) rallied 3.22% to Rs 158.50 after the company reported a consolidated net profit of Rs 3.69 crore in Q1 FY26, compared to a net loss of Rs 14.74 crore posted in Q4 FY25.

13 Aug 2025, 03:44 pm

Devyani International Ltd Stock Analysis

Annual revenue for Devyani International Ltd increased by 7.79% to ₹3,399.22 crore in FY 2025 from ₹3,153.68 crore in FY 2024.
Annual Net Profit for Devyani International Ltd decreased by 474.29% to ₹23.72 crore in FY 2025 from ₹-6.34 crore in FY 2024.
Promoter Shareholding in Devyani International Ltd decreased by 1.93% in the most recent quarter, from 62.62% in June 2025 to 61.42% in September 2025.
Devyani International Ltd delivered a 1-year return of -15.55% compared to the Nifty 50, which provided a return of 6.40% as of the last trading session.
Devyani International Ltd share price moved down by 2.51% from its previous close of INR ₹138.92. The latest Devyani International Ltd share price is INR ₹135.44.
Devyani International Ltd share price today has been at a low of 134 and a high of 137.88. Over the past 52 weeks, the Devyani International Ltd share price has seen a low of 132.03 and a high of 209.75.

About Devyani International Ltd

Devyani International Ltd. (DIL) is India's leading operator of quick-service restaurants (QSRs). The company manages and operates a diverse portfolio of well-known global and in-house brands. These include famous names like KFC, Pizza Hut, Costa Coffee, and Vaango and The Food Street brands. DIL’s extensive network spans 1,800 restaurants across India, Nepal, Nigeria, and Thailand.
Operating within the food and beverages sector, Devyani International Ltd. has established itself as a significant player in the QSR industry. The company was founded in 1991, making it decades old. Its headquarters are located in New Delhi, India.
The promoters of Devyani International Ltd. include RJ Corp Limited, with a significant stake of 59.26% in the company. A team of professional managerial promoters manages the operations of the company-

Ravi Jaipuria
Manish Dawar
Virag Joshi
Varun Jaipuria
Raj Pal Gandhi

DIL’s primary products and services revolve around its restaurant operations. It is the largest franchisee for Yum Brands in India. Additionally, it is the sole franchisee for Costa Coffee in India. The company also operates Vaango, a chain specialising in South Indian cuisine. Additionally, it runs The Food Street, which offers a variety of food options under one roof.
While Devyani International Ltd. is a significant player in the QSR sector, it is not currently the number one stock. However, it holds a strong market position with a significant share of the Indian QSR market.
The registered office of Devyani International Ltd. is in New Delhi, Delhi, and the registrar's office is in Hyderabad, Telangana. Devyani International Ltd. is a prominent player in the Indian QSR sector, known for its diverse portfolio of global and in-house brands. With over three decades of experience, the company continues to expand its footprint. It also enhances its service offerings.

Importance of Devyani International Limited

Devyani International Ltd. (DIL) is crucial in the Indian quick-service restaurant (QSR) industry. As one of the largest operators of QSR chains in India, the company has significantly influenced the dining habits of millions. Its extensive portfolio includes globally recognized brands like KFC, Pizza Hut, and Costa Coffee, as well as its brands such as Vaango and The Food Street. This diverse range of offerings caters to various tastes and preferences, making DIL a key player in the food and beverage sector.
The importance of Devyani International Ltd. extends beyond its brand portfolio. The company has been instrumental in popularizing the concept of quick-service dining in India. Before the advent of such chains, dining out was often limited to traditional restaurants or street food. DIL introduced a new dining experience that combined speed, convenience, and quality. This shift has changed consumer behaviour and set new standards for the industry.
Employment generation is another significant contribution of Devyani International Ltd. The company operates over 1,800 restaurants across various regions, providing jobs to thousands of people. These employment opportunities range from entry-level to managerial roles, offering career growth and development. This positively impacts the economy, especially by reducing unemployment. It also provides stable incomes to many families.
Innovation and adaptation are core to DIL’s operations. The company continuously evolves its menu and services to meet changing consumer preferences. For instance, it has introduced healthier menu options and digital ordering systems to enhance customer convenience. This ability to innovate keeps the company relevant and competitive in a fast-paced industry.
Devyani International Ltd. also plays a vital role in the supply chain ecosystem. The company sources ingredients from various suppliers, supporting local agriculture and businesses. This creates a ripple effect, benefiting multiple sectors of the economy. DIL’s commitment to quality also ensures that suppliers adhere to high standards. This promotes better practices across the supply chain.
Community engagement is a critical component of DIL’s operations. The company participates in various social initiatives, such as feeding programs and disaster relief efforts. These activities demonstrate a commitment to giving back to society and supporting those in need. Such efforts build a positive brand image and foster goodwill among customers and the community.
Devyani International Ltd. also contributes to the growth of the QSR sector through its franchising model. By partnering with local entrepreneurs, the company expands its reach and promotes entrepreneurship. This model allows for rapid expansion while maintaining quality and consistency across outlets. It also provides business opportunities to individuals, contributing to economic growth and development.
The company’s strategic location of outlets is another factor in its importance. DIL carefully selects locations that maximize accessibility and convenience for customers. This strategic placement ensures high foot traffic and better customer reach, contributing to the company’s success. It also enhances the dining experience by making it easier for customers to access their favourite brands.
Training and development are integral to DIL’s operations. The company invests in training programs for its employees, ensuring they have the skills and knowledge to deliver excellent service. This focus on employee development improves service quality and boosts employee morale and retention. A well-trained workforce is essential for maintaining high standards and achieving customer satisfaction.